Refund Policy

1. How billing works

VideoSaysHi is sold as monthly subscriptions (Starter, Pro and Agency). Starter and Pro can also be paid yearly. There is no free plan or free trial. You pay at the start of each monthly or yearly period and the plan renews automatically until you cancel.

A yearly plan has the same limits as the monthly plan. Monthly allowances such as plays, responses, AI and emails still reset every month, on the day of the month you started.

Payments are taken by our payment partner, which processes the card or other payment method. The charge may appear on your statement under the payment partner’s name, as shown at checkout. Refunds we approve are sent back through the payment partner to the original payment method, and its checkout terms also apply to the payment itself.

2. 7-day first-payment guarantee

If VideoSaysHi is not right for you, you can get a full refund of your first payment when all of these are true:

• You ask within 7 days of your first-ever VideoSaysHi payment.
• Your workspaces used fewer than 100 video plays and fewer than 25 responses in that time. This is enough to build and test funnels, but not to run a live campaign.
• It is the first refund for you or your business. The guarantee applies once per person, business, payment method and account, including any accounts created to get around this rule.
• The account has not been restricted or closed for breaking our Acceptable Use rules.

When the refund is issued, the paid plan ends straight away. Funnels stop playing and new responses are no longer collected. Your videos and data stay saved for 90 days as described in the Terms, so you can come back or ask us for a copy of your leads. After that they are deleted.

The guarantee covers the first payment only. It does not cover renewals, upgrades or later payments.

3. One-time offers

Some private offers are paid once instead of monthly. You can get a full refund of a one-time offer when both of these are true:

• You ask within 7 days of buying it.
• Your workspaces used fewer than 100 video plays and fewer than 25 responses after you bought it.

The refund ends what the offer gave you straight away. Any monthly plan you have keeps running. The offer page states these rules before you pay.

4. Offers that include work by our team

Some offers include a funnel that our team builds for you, such as the realtor offer: Pro paid yearly with an expert-built funnel included. Our team starts planning and building as soon as you join, so these offers are not refundable and the 7-day first-payment guarantee does not apply to them. The offer page says so before you pay.

You can still turn off the yearly renewal at any time in Settings → Subscription, and the cases in When we always refund still apply.

5. Renewals and cancellation

• Renewal payments are not refunded. To avoid the next charge, cancel before your renewal date. You can cancel at any time in Settings → Subscription in your account; the date of the next renewal is shown there.
• When you cancel, your plan stays active until the end of the period you already paid for. We do not refund the remaining days of that period.
• After the paid period ends, published funnels stop playing and new responses are not collected. Your projects, videos and leads stay saved for 90 days, so you can pick a plan again. After 90 days without a plan they are deleted, and we email you before that happens.
• Agency extra workspaces (the second and third workspace) are deleted 30 days after the Agency plan ends, together with their videos and data. Your main workspace is kept.
• We email you when a cancellation is scheduled, when your plan resumes and when it ends.

6. Upgrades and downgrades

Upgrades take effect immediately

When you move to a higher plan, you pay the full monthly price of the new plan straight away and its limits start at once. Your previous plan ends as soon as that payment goes through, and a new monthly period starts from that day.

Unused days of the previous plan are not refunded or credited. Before you confirm, checkout shows the amount due today, the date your previous plan was paid until and the number of unused days, and asks you to tick a box confirming you understand this.

You can also move a monthly plan to yearly billing at any time, on the same terms: you pay the yearly price today, and unused days of the monthly period are not refunded or credited.

Yearly plans are not changed partway through the year in your account. A move to another plan or to monthly billing takes effect when the year ends. If you need a higher plan sooner, contact support and we will work out the difference with you.

Downgrades take effect at renewal

To move to a lower plan, cancel your current plan and choose the lower plan when the paid period ends. There are no partial refunds for the rest of the current period. If your content is larger than the lower plan allows (for example more videos or funnels), you need to reduce it before new uploads or publishing work again.

7. What is not refundable

• Renewal payments, and the remaining days of a period after you cancel.
• Unused days of a plan you upgraded from.
• Unused allowances: plays, responses, storage, AI lead briefs, AI reports or alert emails. Allowances reset each billing period and do not roll over.
• Periods in which you reached a plan limit. Funnels pause at a limit; you are never charged extra for going over it.
• Payments for accounts restricted, suspended or closed because of a breach of the Terms of Service or our Acceptable Use rules.
• Requests made because you forgot to cancel, or did not use the service, outside the 7-day first-payment guarantee.

8. When we always refund

Whatever the rules above say, we refund in these cases:

• Duplicate or mistaken charges: for example being charged twice for the same period, or charged after a cancellation that had already taken effect.
• Billing errors on our side: a wrong amount or the wrong plan.
• Major outages: if the service is unavailable for more than 72 hours in a row because of a problem on our side, we refund or credit the affected days on request.
• If we end the service or your account without cause, or raise the price and you cancel before the new price applies, we refund the unused part of the period you paid for.
• Where the law requires it. See consumer rights below.

9. Failed payments

If a renewal payment fails, our payment partner retries it and we email you asking you to update your payment method. Your plan keeps working during this grace period, but upgrades are paused until the payment succeeds. If the payment still cannot be collected, the plan ends as described under Renewals and cancellation.

10. Chargebacks and disputes

Please contact us before disputing a charge with your bank. Most billing questions are solved within a day, and a refund through us is faster than a dispute.

• While a chargeback or payment dispute is open, we may pause the paid features of the account.
• If a dispute is decided in your favour, the plan it paid for ends.
• Chargebacks for payments that were properly made and used, or repeated or fraudulent disputes, are a breach of our Terms and may lead to the account being closed.

11. How to request a refund

1. Email support@videosayshi.com from the email address on your account, with the subject “Refund request”.
2. Include the workspace name, the payment date and amount, and the reason (optional, but it helps us improve).
3. We reply within 3 business days. Approved refunds are sent through our payment partner to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Refunds are made in the currency and to the payment method used for the original payment. We cannot refund to a different card or account.

12. Your consumer rights

VideoSaysHi is built for businesses. If you buy as a consumer, nothing in this policy limits rights you have under the law of your country.

In particular, consumers in the EU and UK have a 14-day right to cancel online purchases. Because VideoSaysHi is a digital service that starts immediately, at checkout you ask us to start the service straight away. If you then cancel within 14 days, you may have to pay for the service provided up to the time you cancel, as the law allows, and the 7-day first-payment guarantee above still applies on top of that.

13. Changes to this policy

We may update this policy. Changes do not apply to payments made before the change. If a change reduces your refund rights, we will email account owners at least 30 days before it applies. The date at the top shows when this version took effect.