Most people who look at med spa treatments have questions before they are ready to book: what it involves, what it costs and whether it is right for them. A few questions before the consultation help you offer the right appointment and help them arrive with realistic expectations.
In short
Before the consultation, ask which treatment they are interested in, what they would like to change, whether they have had it before, how soon they want to start and roughly what they plan to spend. Leave medical history and whether a treatment is suitable to the provider at the consultation.
Why ask before the consultation
A skin consultation, an injectables appointment and a body contouring assessment can need different providers and different lengths. Knowing which one before they book saves a rearranged appointment.
Price is often the first worry. Answering “roughly what does it cost?” early, in plain words, saves both sides a consultation that was never going to go ahead.
Questions to ask before they book
- What are you interested in? Injectables, skin and laser treatments, body contouring, or just a quote.
- What would you like to change? A short text box, or a few common goals to tap.
- Have you had this treatment before? Yes, no, or something similar elsewhere.
- How soon would you like to start? This month, before an event, or just researching.
- What budget do you have in mind? A few ranges, including “not sure yet”.
What to leave for the provider
Whether a treatment is suitable, and what result to expect, is for the provider to decide at the consultation. Keep the video to interests and logistics.
Do not collect medical history, medicines or allergies in a marketing video, and do not promise results. Use your clinic’s own intake forms for medical details, and say in the video that the provider will talk through suitability in person.
How to ask on video
- Record a short hello from a provider. People want to see who they will meet.
- Ask “What are you interested in today?”, and give each answer its own short clip: what the treatment involves, how long it takes and what the consultation covers.
- Ask the remaining questions, then name, email and phone with a consent checkbox.
- End with the booking calendar for a consultation, and offer a new-client discount as a pop-up if you have one.
Set it up with add a question to your video, send viewers down different paths and book a call inside the video.
Teach with a short quiz
A two-question skincare quiz, such as when to wear sunscreen, is a friendly way to start a conversation. People who finish can get a reward code for their first visit. The lead generation quiz ideas show how to build one.
Use the answers before the consultation
- Read the answers before they arrive, so the consultation starts with their goals rather than a form.
- Reply the same day to people who asked for a quote but did not book. The speed to lead guide has a simple routine.
- Use the AI lead brief for a short summary and a suggested opening line before you call.
Common mistakes
- Hiding the price until the consultation. A range, or a “from” price, is better than nothing.
- Before-and-after promises. Results vary, and the provider should set expectations in person.
- One video for every treatment. Someone curious about laser treatments wants to hear about laser treatments.
More ideas are on the med spas page.
Questions people ask
What should a med spa ask before a consultation?
Which treatment they are interested in, what they would like to change, whether they have had it before, how soon they want to start and roughly what they plan to spend.
Should a med spa collect medical history online before booking?
Not in a marketing video. Keep medical history, medicines and allergies for your clinic’s own intake forms, and let the provider discuss suitability at the consultation.
Can people book a consultation from the video?
Yes. With VideoSaysHi, the booking calendar opens at the end of the video and checks your linked calendar, so busy times are never offered.